Refund Policy

1. Overview

This Refund Policy explains our policy regarding refunds for KeepKode subscriptions. By subscribing to our Service, you agree to the terms outlined in this policy.

2. General Refund Policy

2.2 Service Philosophy

Our no-refund policy exists because:

• We provide immediate access to premium features upon payment
• Our Service can be evaluated through the Free plan before upgrading
• Users can cancel at any time to prevent future charges
• We maintain low subscription costs by minimizing administrative overhead

3. Cancellation vs. Refunds

3.2 Immediate Cancellation

• Your subscription can be cancelled immediately through your account
• No fees or penalties for cancellation
• Simple one-click cancellation process
• You can reactivate your subscription at any time

4. Exceptional Circumstances

4.1 When Refunds May Be Considered

We may consider refunds only in the following exceptional circumstances:

• Technical Issues: If our Service experiences extended downtime (minimum of 72 hours) that prevents normal use
• Billing Errors: If you were charged incorrectly due to a system error on our part
• Fraud: If unauthorized charges occurred due to fraudulent activity
• Legal Requirements: Where required by applicable consumer protection laws

4.2 Refund Request Process

If you believe you qualify for a refund under exceptional circumstances:

1. Contact our support team at support@keepkode.com within 7 days of the charge
2. Provide detailed information about the issue
3. Include relevant documentation or evidence
4. Allow up to 5 business days for review and response

4.3 Refund Approval

• Refund requests are reviewed on a case-by-case basis
• Approval is at our sole discretion
• If approved, refunds are processed through Paddle within 5-10 business days
• Refunds are issued to the original payment method

5. Free Trial and Evaluation

5.2 No Free Trial Period

• We do not offer free trial periods for paid plans
• The Free plan serves as our evaluation period
• This policy helps us maintain transparent, low-cost pricing

6. Regional Consumer Rights

6.1 EU Consumer Rights

EU consumers may have additional rights under local consumer protection laws:

• Right of withdrawal may apply within 14 days for some digital services
• However, by using the Service immediately upon purchase, you waive withdrawal rights
• Contact support for information about your specific regional rights

6.2 Other Jurisdictions

• Some regions may have mandatory consumer protection laws
• Where local laws provide stronger consumer rights, those laws take precedence
• Contact our support team for information about your regional rights

7. Service Credits

7.1 When Credits May Be Issued

Instead of refunds, we may issue service credits for:

• Minor technical issues that affect service quality
• Brief service interruptions
• Customer service gestures for loyal users

7.2 Credit Terms

• Credits are applied to future billing periods
• Credits cannot be converted to cash refunds
• Credits expire if account is terminated
• Credits are non-transferable

8. Downgrade Protection

8.1 Data Preservation

When downgrading from paid to Free plan:

• We preserve your data for 30 days
• Snippets exceeding Free plan limits become read-only
• You can upgrade again to regain full access
• No data is permanently deleted during downgrade period

8.2 Re-upgrade Benefits

• Easy upgrade path back to paid plans
• Immediate restoration of premium features
• No setup or migration fees
• Seamless transition between plan levels

9. Contact Information

9.1 Support Requests

For refund requests or billing questions:

• Email: support@keepkode.com
• Subject Line: "Refund Request" or "Billing Question"
• Include account email and subscription details
• Response time: 24-48 hours

9.2 Billing Support

For direct billing support:

• Access Paddle customer portal through your account
• Contact Paddle support for payment method updates
• Use KeepKode support for Service-related billing questions