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Privacy Policy

Last updated: December 2024

1. Introduction

PaTech ("Company," "we," "us," or "our") operates KeepKode, a code snippet management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, password (encrypted)
  • Profile Information: Display preferences, subscription tier
  • Content: Code snippets, descriptions, tags, comments
  • Payment Information: Processed by Paddle (we do not store payment details)
  • Communications: Support requests, feedback

2.2 Information Automatically Collected

  • Usage Data: Features used, time spent, click patterns
  • Technical Data: IP address, browser type, device information
  • Cookies: Session management, preferences, analytics
  • Log Data: Access times, error logs, performance metrics

2.3 Information from Third Parties

  • Paddle: Payment processing and subscription management data
  • Analytics: Aggregated usage statistics (no personal identification)

3. How We Use Your Information

3.1 Service Provision

  • Create and manage your account
  • Store and organize your code snippets
  • Process payments and manage subscriptions
  • Provide customer support
  • Enable team collaboration features

3.2 Service Improvement

  • Analyze usage patterns to improve features
  • Monitor performance and fix bugs
  • Develop new functionality
  • Conduct security monitoring

3.3 Communications

  • Send service-related notifications
  • Provide customer support responses
  • Share important updates about the Service
  • Send marketing communications (with consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We share information with trusted service providers who assist us in operating our Service:

  • Supabase: Database hosting and user authentication
  • Paddle: Payment processing and subscription management
  • Cloud Infrastructure: Hosting and content delivery

4.3 Public Content

Code snippets marked as "public" are visible to other users and may appear in search results within the platform.

5. Data Security

5.1 Security Measures

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication
  • Secure coding practices
  • Regular backups with encryption

5.2 Your Security Responsibilities

  • Use strong, unique passwords
  • Keep your account credentials confidential
  • Report suspicious activity immediately
  • Log out from shared devices

6. Your Privacy Rights

6.1 Access and Control

  • View and edit your account information
  • Download your code snippets
  • Delete individual snippets or your entire account
  • Control privacy settings for your snippets

6.2 Regional Rights

Depending on your location, you may have additional rights:

EU/UK Users (GDPR):

  • Right to access personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

California Users (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell data)
  • Right to non-discrimination

7. Data Retention

7.1 Account Data

  • We retain account data while your account is active
  • After account deletion, data is permanently removed within 30 days
  • Some data may be retained longer for legal compliance

7.2 Usage Data

  • Usage analytics are retained for 2 years
  • Log data is retained for 1 year
  • Financial records are retained for 7 years

7.3 Backup Data

  • Backup systems may retain deleted data for up to 90 days
  • All backups are encrypted and securely stored

8. Cookies and Tracking

8.1 Essential Cookies

  • Session management and authentication
  • Security and fraud prevention
  • Core functionality of the Service

8.2 Analytics Cookies

  • Usage statistics and performance monitoring
  • Feature usage and user behavior analysis
  • Service improvement and optimization

8.3 Cookie Control

  • Most browsers allow you to control cookies
  • Disabling cookies may limit Service functionality
  • You can clear cookies at any time

9. Children's Privacy

  • KeepKode is not intended for children under 13
  • We do not knowingly collect information from children under 13
  • If we discover we have collected such information, we will delete it immediately
  • Parents may contact us to request deletion of their child's information

10. International Data Transfers

  • Our servers are located in [Primary Server Location]
  • Data may be processed in other countries where our service providers operate
  • We ensure adequate protection through appropriate safeguards
  • EU data transfers comply with adequacy decisions or Standard Contractual Clauses

11. Contact Information

11.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

  • Email: privacy@keepkode.com

11.2 Data Protection Officer

If you are in the EU, you may contact our Data Protection Officer at:

  • Email: dpo@keepkode.com

12. Legal Basis for Processing (EU Users)

We process personal data based on:

  • Contract: To provide the Service you've subscribed to
  • Legitimate Interest: To improve our Service and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws